Tube Genuis AI

Shipping Policy

Digital service delivery and access information

Last updated: October 2025

Related Policies

Cancellation & Refund

Refund Policy

Contact us

Contact Us Policy

Privacy

Privacy Policy

Terms & Conditions

Terms & Condition Policy

📦 Shipping & Delivery Policy – TubeGenuis

At TubeGenuis, we only offer digital products and services.

No physical shipping is involved.

Access to our product is provided immediately after successful payment via download link / account access / email confirmation.

Delivery time: Instant (within a few minutes of purchase).

In case of any delay in receiving the digital product, please contact us at tubegenuisai@zohomail.in or call +91-XXXXXXXXXX.

This policy ensures transparency regarding our digital delivery model.

Key Points

Instant Access

  • • Account access: Immediate upon registration
  • • Free demo: Available instantly
  • • Subscription activation: Within seconds of payment
  • • Feature access: Real-time after subscription

Global Availability

  • • Available worldwide 24/7
  • • No geographical restrictions
  • • Multi-device access
  • • Cloud-based service

Delivery Information

International & Domestic Delivery

For International buyers: Orders are shipped and delivered through registered international courier companies and/or International speed post only.

For domestic buyers: Orders are shipped through registered domestic courier companies and/or speed post only.

Shipping Timeline: Orders are shipped within Not Applicable or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.

Delivery Guarantee: Tube Genuis AI is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within Not Applicable from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.

Delivery Address: Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration.

Need Help?

Instant Access

✅ Immediate Delivery

  • • Account access: Instant upon registration
  • • Free demo: Available immediately
  • • Subscription activation: Within seconds of payment
  • • Feature access: Real-time after subscription

🌐 Global Availability

  • • Available worldwide 24/7
  • • No geographical restrictions
  • • Multi-device access
  • • Cloud-based service

Service Access Process

1

Account Registration

Create your account with email verification - takes 2-3 minutes

2

Choose Subscription

Select your preferred plan and complete payment through Razorpay

3

Instant Activation

Your subscription activates immediately after successful payment

4

Start Creating

Begin generating AI-powered YouTube content immediately

Delivery Confirmation

Automatic Confirmations

📧 Email Notifications

  • • Account creation confirmation
  • • Email verification success
  • • Subscription activation notice
  • • Payment receipt and invoice
  • • Service access credentials

🔐 Account Dashboard

  • • Real-time subscription status
  • • Usage tracking and limits
  • • Transaction history
  • • Service access logs
  • • Account settings and preferences

Technical Requirements for Access

System Requirements

💻 Device Compatibility

  • • Desktop computers (Windows, Mac, Linux)
  • • Laptops and notebooks
  • • Tablets (iPad, Android tablets)
  • • Smartphones (iOS, Android)

🌐 Browser Support

  • • Chrome (recommended)
  • • Firefox
  • • Safari
  • • Edge

📶 Internet Requirements

  • • Stable internet connection
  • • Minimum 1 Mbps speed
  • • JavaScript enabled
  • • Cookies enabled

🔐 Account Requirements

  • • Valid email address
  • • Email verification completed
  • • Active subscription (for paid features)
  • • Accepted terms and conditions

Service Availability & Uptime

99.9%
Target Uptime
24/7
Service Availability
< 5s
Average Response Time

Maintenance Windows

  • Scheduled Maintenance: Announced 48 hours in advance via email and dashboard notifications
  • Emergency Maintenance: Performed as needed with minimal service disruption
  • Typical Duration: Most maintenance windows are 1-2 hours
  • Best Time: Scheduled during low-traffic periods (typically late night IST)

Access Issues & Support

Common Access Issues

⚠️ Payment Processing Delays

If your subscription doesn't activate immediately after payment:

  • • Wait 5-10 minutes for payment verification
  • • Check your email for payment confirmation
  • • Refresh your account dashboard
  • • Contact support if issue persists beyond 30 minutes

🚫 Account Access Problems

If you cannot access your account:

  • • Verify your email address is confirmed
  • • Try password reset if login fails
  • • Clear browser cache and cookies
  • • Try a different browser or device
  • • Contact support for account recovery

Support Response Times

🔥 Critical Issues

Payment problems, account lockouts

Response: Within 2 hours

📧 General Support

Feature questions, general inquiries

Response: Within 24 hours

International Access

🌍 Global Availability

Supported Regions

  • • India (Primary market)
  • • United States
  • • Canada
  • • United Kingdom
  • • European Union
  • • Australia & New Zealand
  • • Most other countries

Service Features

  • • Same features worldwide
  • • Multi-currency support via Razorpay
  • • English language interface
  • • 24/7 access regardless of timezone
  • • Cloud-based infrastructure

💡 Note for International Users

While our service is available globally, billing is processed in Indian Rupees (INR). Your bank or payment provider may apply currency conversion rates and international transaction fees.

Need Help with Service Access?

Technical Support

tubegenuisai@zohomail.in
+91-6351342970
For access issues and technical problems

Account Help

tubegenuisai@zohomail.in
+91-6351342970
For subscription and account questions

For any issues in utilizing our services you may contact our helpdesk on 6351342970 or tubegenuisai@zohomail.in

Service Delivery Terms: This shipping policy applies to the digital delivery of Tube Genuis AI services. Physical shipping terms do not apply as we provide only digital services.

Service Level Agreement: While we strive for 99.9% uptime, this shipping policy does not constitute a formal SLA. For enterprise-level guarantees, please contact our sales team.