Tube Genuis AI

Cancellation & Refund Policy

Transparent and fair refund terms for Tube Genuis AI services

Last updated: October 2025

Subscription Cancellation

  • Easy Cancellation: You can cancel your subscription at any time through your account dashboard or by contacting our support team.
  • No Cancellation Fees: There are no fees or penalties for cancelling your subscription.
  • Access Until Expiry: After cancellation, you retain access to your subscription benefits until the end of your current billing period.

Refund Policy

Refund Eligibility

✅ Eligible for Refund:

  • • Requests made within 3 days of subscription purchase
  • • Technical issues preventing service usage
  • • Billing errors or duplicate charges
  • • Service not meeting advertised features
  • • Accidental purchases

❌ Not Eligible for Refund:

  • • Violation of our Terms of Service
  • • Free trial or demo usage (no payment involved)

How to Request a Refund

  1. Contact Support: Email us at tubegenuisai@zohomail.in with "Refund Request" in the subject line.
  2. Provide Details: Include your subscription details, reason for refund, and any relevant information.
  3. Verification: Our team will verify your account and subscription status within 24 hours.
  4. Processing: Approved refunds are processed within 5-7 business days.
  5. Confirmation: You'll receive email confirmation once the refund is processed.

Razorpay Refunds

  • Secure Processing: All refunds are processed securely through Razorpay's payment gateway.
  • Original Payment Method: Refunds are credited back to the original payment method used for the purchase.
  • Processing Time: Bank transfers typically take 5-7 business days, while credit/debit card refunds may take 7-14 business days depending on your bank.
  • Partial Refunds: In some cases, partial refunds may be issued based on usage and specific circumstances.

Special Circumstances

  • Technical Issues: If you experience service disruptions due to technical problems on our end, you may be eligible for service credits or refunds regardless of the 30-day window.
  • Billing Errors: Any billing mistakes will be corrected immediately with full refunds where applicable.
  • Service Changes: If we make significant changes to our service that materially affect your subscription, you may request a prorated refund.
  • Account Suspension: If your account is suspended due to our error, you may be eligible for a refund or service credit.

Need Help with Refunds?

Email Support

tubegenuisai@zohomail.in
Response time: Within 24 hours

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM IST
Saturday: 10:00 AM - 4:00 PM IST

Legal Notice: This refund policy is subject to applicable laws and regulations. Tube Genuis AI reserves the right to modify this policy with 30 days notice. Any changes will be posted on this page with an updated revision date.